We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible customer service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which Web Trader Code.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We do not disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, and to store delivery addresses. You can ask to be removed at anytime by letter or e-mail.
We strive to provide the very best service and make sure this site is working well and all information kept up-to-date. If you have any complaints or see anything that you know to be incorrect please email us so that we can correct it. We will acknowledge your complaint within 5 working days and inform you of how we will intend to resolve the dispute.
We collect customer information in an effort to improve customers shopping experience with us. We recognise that we must retain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell customer information to any outside company or third party. Protecting your order information is a priority for us so we make every effort to protect your order online by using a secure sockets layer technology. SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS. Some versions of browsers and some firewalls do not permit communications through secure servers. In that case you will be unable to connect to the server so you will not have to worry about mistakenly placing an order through an unsecured connection.